About our prints

What paper / card stock is used?

We use top quality, high density, 280 - 320 gsm plain white card stock for prints made to last.

What inks are used?

We use high grade inks and professional printing equipment to create and deliver crisp designs every time.

What sizes are available?

Orders

Can I customise my order and make amendments to existing designs?

Yes, most our designs are in house and therefore completely customisable. Please note there may be an additional charge for custom orders.

We recommend you communicate with us prior to placing an order to ensure we can meet your design requirements effectively. 

How do I personalise my bespoke order?

We have a large range of personalised prints, we invite you to provide the required information at the point you place the order, this will differ dependent upon the design you have selected but may include your name, address, date of birth etc. 

Within the product listing page, you will see a box that you can use to provide the information that is required to personalise your chosen design. Please ensure you provide as much information as possible and check this information is accurate. Should you require a mock up prior to print, please request it here. We will send you a mock up of your design before printing it. 

Can I make changes to an existing order?

Please notify us of any changes as quickly as possible. Unfortunately if the order has already been printed, the customer will be responsible for any additional costs. 

Can I cancel an existing order?

Yes. If the order has not been created, we will cancel your order and arrange a refund in full. 

If your order has been dispatched prior to the point of cancellation, please follow the returns procedure. 

Shipping / Delivery

How much is shipping?

Shipping will be calculated at the point of check out. Please note we offer free delivery on orders over the value of £29.00.

How long will my order take?

We aim to process all orders within one working day and dispatch via second class post unless premium shipping services are selected.

Please note bespoke, custom and personalised orders may take longer. 

A tracking number will be provided and we are happy to help so please do not hesitate to get in touch for any updates in the mean time. 

What happens if my order goes missing?

If your order is delayed or is missing, please contact us so we can investigate this further. Please rest assured, that we take customer service very seriously and we will endeavour to rectify this as a matter of urgency.

What happens if my order arrives damaged or is incorrect?

We take every precaution to ensure our prints arrive safely however in the unlikely event you experience any issues at all, please communicate with us so we can rectify this in line with our company policy and ethos. See RETURNS for further information.

Please note, it is of utmost importance that you check your order information, from design to personal details, are accurate at the point of check out. The customer will be responsible for any additional costs that may occur as a result of incorrect information. 

Returns

Can I return an Item?

Yes. Please use our "contact us" section, this can be found on the home page in the main menu, to communicate your desire to return your order.

If an order has arrived damaged or is incorrect, we may ask you to provide photos and further information. Please rest assured that customer service is  important to us and we will act effectively to resolve any issue swiftly. 

If you have changed your mind, we are happy to accept returns of non-custom orders. Please ensure the items are returned in sellable condition within 30 days and a refund will be processed upon receipt. Please refer to our refund policy for further information. 

Social Media, Press and Collaborations

We welcome all influencers to communicate with us via the contact us section. Please provide your social media links and relevant information. We look forward to hearing from you. 

Press representatives are also welcome to contact us for press loans, press images and other PR related materials.